Terms and Conditions: The Away Collective 

March 2021

Welcome to www.theawaycollective.com.au

Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.

Website Terms and Conditions

This Site  is owned and operated by Simon Lynch(referred to in these terms as “we”, “us”, and “our”).  Please take the time to read the terms of use that are applicable to the use of this Site and the content made available to you  via this Site and our social media channels (“Terms”).   These Terms together with our Privacy Policy apply to all Site visitors, subscribers, customers, and all other users of the Site (“user”, “you” and “your”).

We would appreciate it if you would take some time to read the conditions set out below as they apply to your use and enjoyment of our Site.

CONSENT TO SITE  TERMS

By accessing and using this Site, our social media channels and any other materials made available to you or provided to you on this Site, whether made available for purchase or not, you are taken to accept our Terms. 

NO MINORS

By using the Site, accessing  or  purchasing any products or services, you warrant that:

(a) you are over 18 years of age and have the legal capacity to enter into a legally binding contract;

(b) have read and accepted these Terms; and

(c) will comply with these Terms.

CHANGES TO THESE TERMS

We reserve the right to change or modify these Terms at any time consistent with applicable laws and principles, without notice to you.  These changes will be effective as of the date we post the revised version on this Site.  It is your responsibility to review these Terms prior to use and periodically throughout your use of our Site and services.  If at any time you choose not to accept these Terms, you should not use this Site.

By remaining on this Site and your continued use of this Site is deemed acceptance of any modifications or amendment of these Terms.  You may also accept these terms where you click “Agree” or “Accept” or “Buy” where such an option is made available to you during your use of the Site.  If you’re uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase.

INTELLECTUAL PROPERTY

The Site, products and services contain intellectual property owned by us and / or by third-parties that license the content to us (“Third-Party Licensed Intellectual Property”), including, without limitation, trademarks, copyrights, proprietary information, designs, patents and other intellectual property rights, as well as the business name, logo, all designs, text, videos, audio files, graphics, other files, and software (“Content”).  Your use of the Site, the services and access to any content does not grant or transfer any rights, title or interest to you in relation to this Site, the services, products  or the content.

No Commercial Use

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever the Site, services or the Content, our Intellectual Property and Third-Party Licensed Intellectual Property in whole or in part without our prior written consent. We reserve the right to immediately remove your access to our Site, products and services, Content, without refund, if you are found to be violating these Terms. 

LINKS TO OTHER WEBSITES

Our Site and social media channels may have links to other sites operated by third parties.  Unless we expressly tell you otherwise, we do not in any way, endorse, control or approve of and nor are we responsible for the content on those websites.  It’s up to you to decide if those websites and their content work for you, and we recommend that you investigate and do your homework to find that out.

PRIVACY

These Terms also include our Privacy Policy which can be accessed via our website www.theawaycollective.com.au

CREATING AN ACCOUNT

To book your stay and access some features of the Site, you may have to register an account. This means you’ll have to give us accurate information including your name, your business name, address, a valid email address and telephone number and you must be at least 18 years old.   You warrant that any information you provide during the account set up process is accurate and correct at the time you provide the information and that you’ll update information should there be any changes to the information provided. You’ll be solely responsible for the activity that occurs on your account (including bookings made on your account) so keep your account password secure.

We reserve the right to suspend or cancel your account at any time, at our sole discretion, if you breach any provision of the Terms or applicable law or where your conduct impacts our reputation.

PRICES AND PAYMENT

All prices are in Australian Dollars (AUD) and are inclusive of any Australian Goods and Services Tax (GST) (as applicable). The prices indicated on the Site may change at any time without advance notice to you.  If you’ve made a booking, it will be charged at the price in force at the time a customer’s booking is validated.

We reserve the right at any time to modify or discontinue the product or service without notice at any time. We shall not be liable to you, or to a third-party for any modification, price change, suspension or discontinuance of the product or service.

We may from time to time provide discounted products and / or services.  You may only use one discount code with each purchase.  We reserve the right to reject or cancel any orders where you add more than one discount code.  We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.  Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.

We offer visitors who want to make bookings via our Site the option to pay for the products and / or services by credit card or such other method of payment as notified by us from time to time.  You acknowledge and agree to make timely and full payments to us for the products and/or services purchased.  Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card.  You authorise us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times.  Where you fail to make payment or payment is declined for any reason, we may revoke your access to the products and cancel your booking.

INFORMATION AND ADVICE

Our Site may have articles and content that is of a general nature and is not intended to constitute or replace professional advice for individual or specific situations and does not take into account your specific needs or circumstances.  The information contained on the Site is not a substitute for obtaining advice specific to your circumstances from a qualified professional.

We do our best to ensure that the colours of any products are accurately displaced, please note, that on occasion the colour on our Site may seem different, depending on the device you use this can be for a number of reasons which are outside of our reasonable control, and may not accurately reflect the colour of the product.

By referencing any products or services on our Site, including any processes or other information, this does not constitute or imply our endorsement, sponsorship or recommendation of the products or services.

THE AWAY COLLECTIVE BOOKING TERMS AND CONDITIONS

COVID 19

Guests are responsible for ensuring they are adhering to any travel restrictions or legislation in place relating to COVID19.

Should your stay be affected by government imposed travel restrictions as a result of COVID19, we are offering flexibility in our terms and conditions to allow a credit to postpone your stay. This credit will be valid for use until March 2022.

For those guests wishing to continue with their travel plans despite travel restrictions imposed by COVID19:

We ask that all guests carefully consider the government advice and legislation current at the time of their stay with regards to travel restrictions and the number of people permitted to gather together both in indoor and outdoor spaces. While our spaces are self-contained, it is the responsibility of the guests to ensure they are adhering to current legislation and maintaining social distancing during their stay. Note failure to comply with government issued advice may be punishable by law resulting in large fines or imprisonment. The Away Collective will not be held liable for any penalties incurred due to guests breach of COVID19 restrictions.

For those wishing to cancel their travel plans due to travel restrictions imposed by COVID19:

We are offering flexibility in our current cancellation policy to provide a credit for change of date ONLY to postpone any stays that have a check in date occurring before the 30th June 2020. This credit may be used for bookings anytime between now and March 2021.- For those wishing to cancel their stay entirely a full refund will be applied.

COVID19 CREDIT NOTES:

For all change of date and postponed stays, bookings are subject to the rates at time of new bookings (ie. if guests are moving dates from a low season to a high season, guests will be required to pay the difference at the time of moving their booking to secure new dates. However, if guests are moving their dates from a high season to a low season guests will be reimbursed the difference. Thank you for your continued patience and understanding.

Bookings

All bookings and booking requests must be made through this Site, or other websites as we designate at our sole discretion.  Once requested, your booking is subject to approval by us in our sole discretion.

Where we request information regarding guests and payments, you warrant that the information provided in the booking is true, accurate and correct and that false information may result in your booking being cancelled without a refund.  This information will be treated in accordance with our Privacy Policy available on our website www.theawaycollective.com.au

In order to secure your booking you must pay a 50% non-refundable deposit.  The balance of your booking fees are due 30 days prior to your booking commencement.  Where you have provided credit card information we reserve the right to charge that card on that date for the full balance of the booking fees.

Cancellations and Refunds

90% of paid pre-payments are refundable when cancelled 60 business days before your arrival or earlier. 50% of paid pre-payments are refundable when cancelled 30 business days before your arrival or earlier. Refunds are not available if cancelled within 30 business days of your arrival.

House Rules

By making a booking, you agree to the following house rules:

-   Check in time is 4:00pm

-   Check out time is 10:00am

- An additional fee will be charged if you do not check out by 10am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure an early check-in or late check-out is to book an extra night.

-   Check in is ‘self check-in’ with a key safe and unique code provided to you prior to your stay

-   The property should be treated with as much care as your own residence and left in the same condition as when you arrived.

-   There is strictly no smoking in the premises or on the property

-   No pets are allowed on the property at any time

-   There are to be no parties or events without the prior written consent of the owner

-   A noise curfew of 10:00pm is to be adhered to, out of respect for our neighbours and the community. 

-   There are 8 sleeping positions available in The AWAY Berry.  No more than 8 people may sleep overnight on the premises or property on any one night, including adults and children.

-   Children must be supervised at all times, particularly around kitchen utensils and fireplaces. The owners are not responsible for any children staying at or visiting the property.

- A complimentary porta-cot can be supplied for children under the age of 2 years. Guests are required to supply linen for this cot and must be set up by guests. Steps and balconies need to be taken into consideration before booking (applies to The Away Gerringong). Please note there are no baby gates or stair barriers and supervision is the responsibility of parents & guardians. Please contact management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check in. 

• Use of the bunk beds is at the discretion of parents/guardians. 

• Fireplaces are to be operated by adults over the age of 18 only and are operated at your own risk. You will be held liable for any damage you cause including smoke or ember damage from incorrect use. If using a wood or gas fire, you will ensure the fire is switched off or put out entirely whenever you leave the premises even for short periods. Supervision of children around all fireplaces is required and is the responsibility of parents/guardians. ALL fireplaces and their external casings can get very hot and may cause serious burns if touched. It is strongly recommended that the fireplaces not be operated when children are staying onsite.

-   We do not accept ‘Schoolies’ reservations nor do we accept bookings for ‘Bucks’ or ‘Hens’ gatherings or bookings from anyone under the age of twenty-five (25).

-   Guests are 100% liable for any damage to the property or its contents caused by them, or third parties who are at the property by the Guests invitation or because of the Guest’s attendance at the property.

-   Windows and doors must be locked and secured upon checkout and when the guest is not present at the property

-   Glassware is not be used in the pool area at any time (The AWAY Gerringong)

-   All furniture must remain at all times in the position it is upon your arrival at the property, no furniture is to be moved from this position or around the property at any time.

-   If a locksmith is required to attend due to a broken or lost key, the associated costs will be paid by the guest

-   Nothing is to be nailed, screwed, fixed, glued or taped to any part of the property or contents, including but not limited to walls, doors or surfaces.

-   Reliability and availability of the internet provided at the property is out of the owners control.

-   All third parties engaged by the guest are bound by these Terms and Conditions and House Rules

-   The property is not to be used for any criminal activity, including online criminal activity.

If you break any of these rules, you accept full responsibility for any loss, fee, fine or any other payment which may be incurred as a result.

LOCATION HIRE

Location hire for photoshoots and video shoots must be pre approved in writing by management. No images including the property are to be used for marketing purposes unless pre-approved in writing by our team.

Cleaning

Upon vacating the property, we expect you to leave the property in a neat and tidy condition.  Rubbish and recycling must be removed and placed in the outdoor bins provided, and dishes must be clean and returned to their cupboards.  Failure to do so will incur further cleaning fees of $50 + GST per hour or professional removal of excess rubbish at the invoiced amount.

Damage

You are responsible for the full cost of repairing any damage caused to the property, premises, building or contents. 

Additional Charges

A pre-authorisaton of AUD$1000 is due 1 day prior to your arrival. This bond/authorisation is held on your credit card for the duration of your stay and released once the premises has been checked or 7 days after your departure, whichever occurs first. We reserve the rights to charge the credit card provided upon booking should any further additional charges be incurred during or after your stay.

SUBMITTING CONTENT TO SITE AND SOCIAL MEDIA

We always appreciate interaction on our social media channels and feedback about our Site, products and services, as it helps us to improve our Site and our products and services. Through the use of this Site, you may be invited to submit a review, you can also comment on other parts of our Site or interact with us via our social media channels. We love to hear from you!

Where you do decide to submit such feedback or comments,  you represent and warrant that (a) you are the sole author and owner of the intellectual property and any other rights in that content  (or have the right to use that content with appropriate consents and permissions) (b) give us permission to post or otherwise use that feedback on our social media or other channels and (c) you waive any and all existing and future moral rights (as defined in the Copyright Act 1968(Cth) in the content you provide us; (d) the content does not violate these Terms; and (e)  you are at least 18 years old.

We reserve the right to remove a review or comment  if such review or comment  contains (a) libelous or otherwise unlawful, abusive or obscene material; (b) attacks our employees or another contributor; (c) contains material that discloses your personal information; or (d) is unrelated to the post or content to which you have reviewed or commented on.

Our Site and social media channels may feature user reviews of the products and/or services as well as blogs by guest bloggers, these reviews and content of the guest blogs in no way represent the views or opinions the owners, shareholders, employees or others, but are the sole product of its creator.  We disclaim all liability with respect to any content submitted by the user or guest blogger

COMPETITIONS

We may from time to time run competitions through this Site and / or through our social media channels.  Your participation in those competitions is subject to these Terms and any terms and conditions that are specific to each competition.  The laws of New South Wales will govern all competitions run by us.

PROHIBITED USE

In addition to any other prohibitions, you must, no circumstances  use the Site or its content

a. for any unlawful purpose;

b. to solicit others to perform or participate in any unlawful acts;

c. to violate any international, federal, or state regulations, rules, laws, or local ordinances; and

d. attempt to change, remove, deface, hack or otherwise interfere with this Site or any material or content displaced on the Site.

WARRANTIES AND DISCLAIMERS

This Site is provided on an “as is” and “as available” basis and to the fullest extent permitted by law we make no representations or warranties about our Site and / or the products or services including that:

a. they are suitable, reliable, complete,  secure, accurate or fit for any particular purpose;

b. access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm; or 

c. there is no possibility of failure to store communications or other data.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable laws, in no event are we responsible for any losses and expenses however arising, including without limitation, any direct, indirect and/or present, unascertained, future or contingent, loss of use, loss of data, loss caused by a virus, loss of income or profit or projected profit, loss or damage to property, claims of third parties, or other losses of any kind or character arising from or in connection with your use of our Site and /or our products or services, your inability to access our Site, interruption or outage of our Site or the fact that content on our Site or in our services is inaccurate, incomplete or out of date.  Our liability for any breach of a condition or warranty under these Terms shall be limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

OUR RIGHT TO BE INDEMNIFIED BY YOU

To the fullest extent permitted by applicable laws, you agree to indemnify, and  hold us and our related entities, affiliates, and our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of your use of this Site in violation of these Terms  and/or arising from a breach of these Terms  and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.

BREACH AND TERMINATION

The agreement constituted between us by your use of the Site may be terminated:

a. where you breach any provision of these Terms; or

b. at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, and you will no longer be authorised to access the Site.

SEVERABILITY

If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms will remain in full force and effect.

CEASING OUR WEBSITE

We have the right to discontinue this Site.  If we decide to do this, it can be at any time and may be without notice to you.  We may also exclude any person from using our Site, at any time and at our sole discretion. We will not be  responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

ASSIGNMENT                                                                                                          

We are permitted to assign, transfer and subcontract our rights and/or obligations under these Terms without any notification or consent required.  However, you are not permitted to assign, transfer or subcontract your rights and/or obligations under these Terms.

ENTIRE AGREEMENT

These Terms (together with our Privacy Policy and disclaimers) contained on this Site, constitute the entire understanding and agreement between us and you, in relation to your use of this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, respect to this Site and your use of this Site.

GOVERNING LAW AND JURISDICTION

All Terms shall be construed in accordance with and governed in all respects by the laws of the State of New South Wales, Australia. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly, cost effectively and efficiently as possible.  Where a dispute cannot be resolved, you agree to submit to the non-exclusive jurisdiction of the courts of the State of New South Wales, Australia.